Privacy Policy

Effective Date: 07/05/2025

MedXpace (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Non-Emergency Medical Transportation (NEMT) and medical courier services or visit our website https://medxpace.com.

1. Information We Collect

We may collect the following types of information:

• Personal Identifiable Information (PII): name, address, phone number, email, and payment details.
• Protected Health Information (PHI): medical-related details necessary to coordinate transportation or delivery, in compliance with HIPAA.
• Technical Data: IP address, browser type, device information, and cookies for website analytics.

2. How We Use Your Information

Your information is used to:

• Provide and manage transportation and courier services.
• Communicate updates, confirmations, and service information.
• Improve our services and website functionality.
• Comply with legal and regulatory requirements.

3. HIPAA Compliance

As a provider of services related to healthcare, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We take appropriate measures to ensure that all Protected Health Information (PHI) is stored, transmitted, and processed securely.

4. Information Sharing

We do not sell, trade, or rent your personal information.
We may share information with:

• Trusted service providers who assist in operations (under confidentiality agreements).
• Healthcare providers, insurance companies, or brokers as required to fulfill service requests.
• Authorities when required by law or in response to legal processes.

5. Data Protection & Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

6. Cookies & Tracking

Our website may use cookies to enhance user experience and collect analytics. You may disable cookies in your browser settings, but this may affect site functionality.

7. Your Rights

You have the right to:

• Access and obtain a copy of your personal data.
• Request corrections or deletion where legally permissible.
• Withdraw consent for certain data processing activities.

To exercise these rights, contact us at info@medxpace.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children without parental consent.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:
📧 Email: info@medxpace.com
🌐 Contact Form: https://medxpace.com/contact-us/
📍 Address: 553 Avenue Of the Cities
East Moline, IL 61244